b'DELIVERING EXCEPTIONAL PRODUCTS AND CUSTOMER SERVICEAs highlighted in our Guiding Principles,CONTINUED CUSTOMER SATISFACTIONwe place our customers at the core of allWe proactively gather feedback from our we do and work hard to understand ourcustomers in a variety of ways, including customers evolving needs and providedifferent survey toolsour own tool ascreative solutions that add value to theirwell as the Jacobson and Associates businesses. To ensure that our productsCustomer Survey. and services meet customer expectations, we operate a formal Commercial ExcellenceThe Jacobson Customer Satisfaction Program, involving multiple customerSurvey is the steel industry benchmark for feedback mechanisms, a continuousmeasuring customer satisfaction. The survey improvement management system, andcompares CMC to our major steel mill peersSINGLED OUT FOR OUR SERVICEextensive employee training. We are alsoin the U.S. and Canada on topics such as committed to providing customers withoverall satisfaction, quality, service, price,Great Dane, a CMC customer who is a helpful information that demonstrates howon-time delivery, inside and outside salesleading manufacturer of high-performance our products can contribute to leading greenand eCommerce. commercial transportation equipment, building rating systems. CMC suppliedincluding flatbed trailers, honored CMC products for over 250 Leadership in EnergyBecause of his upbeat, courteous andImpact Metals as Supplier of the Year forprofessional support for Siemens,In 2018, CMC Millstheir above and beyond customer support and Environmental Design (LEED ) eligiblea CMC commercial account, Rodgerwere ranked 2, 4, 5 at Great Danes annual Supplier Summit projects during FY17 and FY18. Armstrong (pictured on right) was recognized with a CMC award for hisand 10 out of 29in Savannah, Georgia, in November 2017. commitment to delivering exceptionalIn order to be the best, we have to work customer service. mills in the Jacobsonwith the best, and we believe we have the Customer Survey. greatest partners in the business, said Dean Engelage, president of Great Dane. We thank all of our supplier partners for their continued support and ongoing commitment to excellence.28 COMMERCIAL METALS COMPANY292017-2018 SUSTAINABILITY REPORT'