44 Recognition for CMC Poland Our CMC Poland mill was recently recognized with the SustSteel products mark – a certification from Bureau Veritas in the EU that affirms that a 2016 audit of our sustainability management and KPIs system showed that CMC meets the SustSteel Regulations and its requirements. There are several requirements for obtaining the mark: Fulfill Legal Requirements; Sustainability Management System; KPI System; Achieve Reference Values for KPIs; KPI Self-Assessment; Third Party Verification. GATHERING & ACTING ON CUSTOMER FEEDBACK CMC proactively gathers feedback from our customers in a variety of ways, including different survey tools that track and evaluate our customer satisfaction performance against our peers, as well other forms of direct engagement. • The Jacobson & Associates Steel Customer Satisfaction Survey is the steel industry benchmark for measuring customer satisfaction. The survey, which compares CMC to our major steel mill peers in the United States and Canada, evaluates customer satisfaction on: Overall Satisfaction, Quality, Service, Price, On-Time Delivery, Inside and Outside Sales and eCommerce. In 2016, CMC mills were ranked #1,2,3&4 out of 28 mills.  CMC is proud to consistently rank highly in the Jacobson survey and is committed to continual improvement to ensure we maintain our high rankings. Because the results of this survey are so important to us, we also internally track our average mill performance year over year. In 2014 and 2015, our average mill ranking from the Jacobson Survey was 4.5 out of all 29 mills participating, and in 2016 our average ranking improved to 2.5. This is calculated by finding the average ranking of our four mills that participate. •  In 2015, CMC enhanced regular email communications and began sending bi-weekly communications to our customers. •  CMC continues to reach out to customers with our own project- specific surveys, and issue short, monthly surveys to a percentage of our customers after they have completed a project using fabricated rebar from CMC. The response rates have been solid, and the feedback is extremely valuable for us. We get immediate feedback, share that feedback with those who were directly involved in the customer experience, and are better equipped to address any issues uncovered in a timely manner. 2014 Out of 27 mills surveyed, CMC mills ranked: 2015 Out of 29 mills surveyed, CMC mills ranked: 2016 Out of 28 mills surveyed, CMC mills ranked: OUR JACOBSON & ASSOCIATES STEEL CUSTOMER SURVEY RANKINGS KEEP GETTING BETTER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28